RV Purchase Pitfall #5:
Not Determining The Dealer's Attitude Towards Service After The Sale… Before You Buy

Don't fool yourself into thinking that when you buy an RV nothing will go wrong with any of the components. IF A SALESPERSON TELLS YOU THIS, HE IS LYING! Pure and Simple.

Any warranty that is given or purchased for a new or used RV means absolutely NOTHING if the dealership doesn't have a good attitude about backing it up! Prompt, expert and thorough service after the sale is the MOST important aspect of enjoying your new purchase and can't be stressed enough!!!

"We have enjoyed your courtesy, honesty and prompt service. We became a customer about 10 years ago with the first purchase of a pop-up camper and have purchased three more units after that. We purchased a park model trailer, which has given us much pleasure. You made us glad we chose your company to make this large purchase. The benefits we received from you are that we have been treated like a friend, not just a customer. Your company has been different because other companies have not seemed that our business with them was not that important and they were only interested in making the sale and not making the customer happy with continued good service, so that we would return for future business. We are very satisfied with your business dealings".

Regards, Dwain McCracken Security Office
Kingsville, ON Chrysler Canada

BEFORE you buy, I strongly recommend you take the following 5 steps:

1. Always ask to see the service area of a dealership. If it is dirty, not organized or messy, your RV will be treated the same way. Do service personnel use vulgar language about customers or their RV?
   Both our service area and personnel are courteous, clean, sober and competent, and all units brought in for service are returned to you in immaculate condition.
2. Ask about the level of experience and education of service personnel. Will a high school kid service your unit after school? Or are the technicians licensed and qualified? Do they have the proper equipment to test, diagnose and repair your RV? Does it have the facility and parts inventory to repair your RV on a timely basis?
   Be sure to ask how much on-going training the service technicians are required to take. New, more efficient and reliable technology for repairing RV's is constantly being developed. Our technicians are licensed and update their expertise continually. They average 30 hours of advanced training each year through manufacturers training programs and RV dealer association training schools.
3. Check with the local Better Business Bureau to determine the dealers' integrity and find out if they have any lawsuits filed against them by unhappy customers.
4. Find out if the dealer has a toll-free phone number so you can contact them if you have a problem or question.
5. This is very important! Ask the dealer for the names of at least 3 customers you can talk to. This is the best way to determine and verify the dealers' attitude toward service after the sale. Ask the dealers references the following questions:

1. 		Were they put off for a week or more when they needed work done before their dealer could get to them?
   		Did the dealer always say "you need to take it back to the factory to get that fixed" or did the dealer fix it himself?
   		Does the dealer service your unit promptly, or does he take 2 or 3 weeks so you can't even use it?
   		Did the dealer ever say he's fix something and you know he really did nothing?
   		What is the dealers' reputation? Does he " Go the extra mile" to assure his customers get the service they deserve?

Finally, find out if a dealer guarantees, in writing, all their repairs. WE DO!! Leisure Trailer Sales promise to you is…

IF YOU ARE NOT SATISFIED WITH THE SERVICE JOB WE HAVE PERFORMED ON YOUR NEW OR USED RV, WE WILL PROMPTLY RE-DO THE WORK FOR FREE! AND IF YOU STILL AREN'T PLEASED, IT WILL COST YOU ABSOLUTELY NOTHING FOR LABOUR, NOT ONE CENT!!!!

"You at Leisure Trailer Sales have given me the satisfaction of knowing service & support is readily available.  You have also given me the opportunity to enjoy the Canadian outdoors!  Professional sales personnel & your products & services are outstanding! Keep up the good work!"

Richard Harwood-Retired

Chatham, ON

Service after the sale is the backbone of our dealership. Ask any of our customers. You will find honest, courteous service personnel and no lawsuits against us through 48 years in business in the same town!!!!
"THAT'S QUITE A RECORD"